TERMS (updated August 2013)
I confirm I am ordering the correct title, format, edition, quantity and of the items in my shopping cart and request Satalyte to source these items on my behalf. This purchase is deemed a firm sale (i.e. non-returnable). This is because Satalyte is purchasing the items from suppliers on my behalf, often with no option to return them. I verify these items are being purchased for personal or business use and are not being purchased for commercial resale.
Satalyte is an online bookstore and our primary means of communication with you will be via the email address listed on your account. Satalyte will not be held responsible for any missed communication due to an incorrect email address.
CHANGES TO ORDERS
Satalyte will only allow you to add additional items to your order within 1 business day of the original order being placed. We are unable to combine multiple orders after the payment for the first order is processed.
Satalyte is not required to offer a credit or refund at all if a customer simply changes their mind, or has found the product elsewhere, according to Australian Law (Trade Practices Acts).
Any title that has been on order for 120 days (ie: 4 months) and the customer no longer wishes to wait then a refund (or store credit if preferred) will be offered only if the title is not in transit from the supplier. This does not include items that are Pre-Orders. Satalyte reserves the right to cancel unsent backorders if we think the item will not arrive from the supplier.
All prices are listed in Australian dollars.
All orders are subject to price and availability confirmation. Satalyte are not obligated to sell a title at the listed price if we are not able to source it from our supplier at the time of ordering as prices may have changed in the interim. In all instances you will be contacted via your Satalyte account of a change of price.
We reserve the right to correct any printing errors. The above procedures are covered by Fair Trading Rules.
PLEASE NOTE: All prices on the Satalyte website are for orders placed via the website only. Orders placed by phone or mail order will be charged the full RRP price of each title as quoted on the website plus a $10 non-refundable administration fee as the order will need to be hand processed by Satalyte staff.
Satalyte reviews every order prior to processing and will only authorise items that we believe we can source. Some items may not be available and alternatives may be recommended instead. You will not be charged for items we cannot source.
Items that are in stock will state, ‘Ships in 1-3 business days’. There will also be a red ‘in stock’ on the product information page of the individual title will indicate if the title is actually in stock. Occasionally stock runs out before the website is updated and you will be notified if you have been affected. Please note that if your order is placed during a “sale” period, dispatch time for ‘in stock’ items can be delayed due to increased volume of orders.
Items Not In Stock
Items that are NOT in stock will need to be ordered from the supplier. Any title that does NOT feature a red ‘in stock’ star on the product information page of the individual title will need to be ordered from the supplier.
Each item you order may have different delivery expectations depending on availability. Our website is updated daily but titles can and do sometimes become temporarily unavailable whilst reprinting, or they may go out of print without prior notice.
How long will it take to deliver this title to you?
- After you place your order we will research where best to source this title.
- You will be sent an email once your order has been processed.
- Most of Satalyte’s titles are dispatched from our warehouse within 6 to 24 business days.
- Extremely specialised titles (i.e. indent titles) or titles waiting for a reprint can take 6 weeks to 4 months to source from suppliers around the world. Indent titles are firm sale and cannot be cancelled or returned.
- Some titles are yet to be published so please pay attention to the publisher’s predicted publish date when ordering and MORE IMPORTANTLY please check if there are other editions that are already published.
In all instances we will notify you of delivery times for each title with the information we have at the time of processing your order as discussed above. Please also add the appropriate number of days it may take for Australia Post for Australian orders or FedEx/NZ Mail for international orders to deliver to you from Victoria.
Stock on hand at the Satalyte warehouse will be shipped the next business day if there are no other items that are waiting for delivery from suppliers.
Items that are Pre-Orders will be ordered automatically unless the listed publication date changes.
How will I know if my order has been dispatched?
An automated ‘shipped’ email will be sent once your order has been dispatched from our warehouse.
INSUFFICIENT AND/OR INCORRECT DELIVERY INFORMATION
Customers who enter addresses that Australia Post have deemed having incorrect and/or insufficient details to ensure delivery may result in the following:
- Delayed delivery
- Lost parcel
- Package/s returned
If Satalyte is found to be responsible for incorrectly addressing a package then Satalyte will be responsible for the resending, replacement or refund of the items not delivered or delayed.
Any package returned to Satalyte due to the above incorrect and/or insufficient information will require an extra delivery charge of $6.50. Also, if Satalyte has incurred extra fees to retrieve the package from Australia Post then these charges will also be borne by the customer before the package can be despatched again.
If a package arrives back to the Satalyte Warehouse due to the above incorrect and/or insufficient delivery issues and incurs damage to the item(s), Satalyte will not be responsible for replacing the goods but will make every effort to add extra protection to resend the package once the extra delivery fee payments have been made.
If customers prefer a replacement, then they can elect to have them reordered and will be charged the RRP less 30% plus $6.50 shipping (stock permitting). If stock is no longer available at the same price at the time of ordering then Satalyte will not be required to find a replacement or refund.
If a customer prefers not to receive the items as their requirements have changed then no refund or store credit will be provided due to “incorrect and/or insufficient address” details.
Any shipment that is delayed or lost and is found to have had incorrect and/or insufficient details provided by the customer will not be covered by Satalyte. NO REFUNDS and NO STORE CREDITS are applicable.
Customers please note that many of our Satalyte customers inform us that their Australia Post Redirections do not work with packages. Satalyte will not be responsible for replacing goods or extra costs if a redirection has not been successful. Please contact Customer Service before you move to ensure a current order has the updated details to minimize delays.
CHEQUE AND BANK TRANSFERS
If a customer elects to pay by Cheque/Money Order or Bank Transfer and the funds are not received within 60 days, then the order will be cancelled until payment arrives. Please note that stock availability and prices may change if the time between placing the order and payment being received is delayed. Please remember to include the Satalyte Order Number as a reference with your payment.
CHARGING OF CREDIT CARDS
A credit card is charged for physical items after the Satalyte order team has confirmed availability. Items that are no longer available will be removed from the website and excluded from your processed order and therefore you will not be charged for them.
eBooks are charged immediately during the purchasing process, prior to delivery.
If any delays are discovered on a particular title at the time of processing, you will be contacted with details of the options available to you. If you agree to a longer delivery time, your credit card will be charged at the time of confirmation.
ORDERS WITH MULTIPLE ITEMS
Customers with more than one item may be sent their items in multiple shipments. Satalyte holds on to items for up to 6 business days after the first item has been allocated to the order to include as many items in one shipment as possible. Customers shipping to addresses in Australia pay a one off fee of $6.50 for as many shipments required per order. If you require items to be sent before the 6 business day time frame, an additional postage charge of $6.50 will apply. You can request items to be sent sooner, or by Express Post (with relevant charges per shipment).
All overseas orders are consolidated to one delivery
If a Fed-Ex/UPS service does not deliver to your specified address we reserve the right to cancel your order before it is processed.
Please note that occasionally countries may charge the recipient duties on the ‘import’ of packages. As these charges are the responsibility of the recipient, please check the customs service in your destination country to see if charges are applicable. Satalyte will not reimburse customers on these import costs or refund if a customer refuses to pay them or accept delivery due to these unforeseen instances.
All orders with an overseas delivery address are firm sale and a store credit or refund is not available.
COMPLETION OF AN ORDER & OUTSTANDING ITEMS
An order will be complete when either of the following occurs (i) all items were sent and delivered (ii) the order has been cancelled (iii) the customer nominated to pay by cheque, money order or bank transfer and the monies were never received by Satalyte within 60 days of the date of the order and the unprocessed order was cancelled (iv) the customer received some items but nominated to get a credit or refund for the remaining amount (v) Satalyte could not charge the credit card and the unprocessed order was cancelled (vi) the remaining items that are yet to be delivered in the order are no longer in print or available through Satalyte’s suppliers any more (vii) more than 120 days have passed since monies have been received on an order and Satalyte was unable to source the title(s) and if so then the customer will receive a refund for the amount of the cancelled item, unless the customer wishes to wait longer for such title to become available. The ONLY exception applies to items Pre-Orders where the 120 days commences from the publish date.
Satalyte Pty Ltd keeps all personal information submitted in the strictest confidence. The information is kept on a secure server and is only used to process orders from Satalyte. This information will not be released to anyone other than necessary to fulfill your order. In some instances Satalyte Pty Ltd’s suppliers will fulfill directly to you, the customer, to improve delivery times and your contact information is kept in the strictest confidence. We will not rent or sell your personal information to any third party outside of Satalyte Pty Ltd without your permission.
Third-Party Service Providers: Satalyte uses Australia Post, UPS, FedEx, and Spring Global Mail to deliver packages. Satalyte may provide these companies your email address ONLY to provide customers up to date delivery tracking of dispatched orders.
The information contained on the Satalyte website may contain technical inaccuracies or typographical errors. All liability of Satalyte Pty Ltd howsoever arising for inaccuracies or errors is expressly excluded to the fullest extent permitted by law.